The service is temporarily closed whilst significant changes are taking place within the organisation to improve the quality of the services we provide.

The temporary closure follows a recent inspection by Care Inspectorate Wales (CIW), and our own investigations, both of which identified a number of areas for improvement in our service.

The issues identified are important and require some changes in structure, policies and procedures. We are working with CIW and our many statutory partners to do this.

Therefore, as a vital service for families in need, if you have not yet spoken to us, and would like to share your views on how we can achieve our aim of providing the highest quality service, please contact us at

We are committed to provide a safe and effective service for families in our role as an assessment and intervention centre, and we are looking forward to working closely with statutory partners to help achieve good outcomes for every child.

We would like to thank you for your patience and understanding whilst we make these improvements to our service. We will update this web page to keep you informed with our progress.

Updated: 12th January 2021